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Shipping & Taxes

Shipping & Taxes

Shipping & Taxes

Shipping Fee

Free delivery worldwide

 

Shipping Methods

We offer different shipping methods to deliver our products all over the globe safely and quickly. We have contact with EMS, UL Post, Hong Kong Post, China Post, Singapore Post. If your order contains too many branded products, we may deliver it through different couriers in order to avoid the customs problem. And we will inform you if we need to partially ship your goods, so please pay attention to the message our sales sent to you.

If you need to ship the goods to your Chinese partner or Chinese forwarder, please kindly let us know his/her contact information, which including name, address and phone number. We will ship your goods to him/her as you required.

 

Shipping Time

The total time is the sum of the processing time and the delivery time.

Processing time: the time between when you place an order and when we ship it;

Delivery time: the time between when your order has been shipped and delivered to you.

Processing time:

The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks and packing for shipment. It will take 1-3 days.

Delivery time:

The time for your item(s) to travel from our warehouse to your destination

After your order is shipped out, the delivery time solely depends on the shipping method you choose. So please pay attention to the delivery time of each international courier before you choose. Due to the impact of the pandemic, delivery time will be temporarily changed as follows:

 

Southeast Asia

the U.S., Canada, Mexico

Europe

Other Areas

CHINA POST

7-10 Days

15-25 Days

15-25 Days

15-25 Days

E-PACKET

7-10 Days

7-15 Days

15-25 Days

15-25 Days

EMS

7-10 Days

7-10 Days

7-10 Days

10-20 Days

RAILWAY

 /

  /

30-40 Days

/

SEA

7-10 Days

30-35 Days

30-45 Days

30-45 Days


* This chart is only for reference. Delivery time can be affected by many factors.

 

Taxes & Duties

Q: Will I be charged with customs and taxes?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

 

Q: Do you add extra tax charges, VAT, sales tax to order totals?

A: No, we do not add any sales taxes or hidden charges to orders. The order total you see (goods total + shipping) is what you pay us. However, you may be charged some taxes by customs of your country when importing goods. Please consult your local tax office in advance.

 

Q: How do you deal with customs problems? What are you going to do if our goods get stuck at the customs?

A: We have customers in different countries and normally have no problem to get through the customs. However, we could not 100% guarantee, since customs policy may change. If your goods get stuck at the customs, we will do everything possible to help.

 

Q: Do I need special knowledge for importing goods through customs?

A: No, in most countries, import is easy and you don't need to do anything specially. The courier or freight company will manage the whole clearance process at customs for your small or medium sized orders. 

 

Q: The customs told me to wait 2 months. What should I do?

A: Would you please find a customs clearance agency to help you with this? A customs agency can help you more than us since we are not much clear about the rules in your customs. On the meantime, we will do whatever we can to help you.

 

Q: What documents do you provide? Will we get everything we need for customs clearance?

A: We generally provide a commercial invoice as attached with every shipment, if you have any special request for the invoice or need more documents, please feel free to contact us.

 

Q: I have not received the goods, it has been blocked by customs, please give me the full refund.

A: Sorry to hear that, we stated on website that customers are responsible for the destination customs clearance, as we only can promise to deliver parcel safely through the customs in China, we do not know much about your customs, we feel really sorry  for the problem with your last shipment. Please contact with your related sales for resolutions.

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