Carrinho de compras

Warranty & Return

3 Days No Reason Return

 

For whatever reason if you are not satisfied with your purchase within 3 days and the product is still in brand new condition and with its original packaging, you can return it to us (need send back all parts) for a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.

 

Please contact us for Return Material Authorization within 3 days of the order being received

 

Note: We cannot refund your order if we don’t receive your returned package.

 

7 Days DOA Product Guarantee

 

If the item(s) you received is/are damaged, different, or not working, you will be protected by this Guarantee. Please contact us for Return Material Authorization within 7 days of the order being received.

 

After returning the product to the address provided by our customer service team, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a partial/full refund.

 

Note:  Please follow our warranty process:

  1. Provide your order number and product code (SKU number)
  2. Send us a clear picture of the outer packaging, all shipping labels visible, and (if applicable) the item received. 

 

*For the packages not containing all the ordered items

It is likely you received a partial shipment. This means one or more of the items in your order is not currently available so the in-stock portion of your order was sent first. The rest of your order will be sent later. If you did not receive a partial shipment and are in fact missing an item then please contact us within 7 days of the order being received.

 

Warranty Policy

 

All products are guaranteed with one-year warranty.

 

Please contact our customer service if you get any quality issue with non-human factors during the warranty. We will provide a partial refund/full refund or a new item according to your specific situation.

 

Note: The artificial factors are not covered by our warranties, including the followings:

  1. Disassembly
  2. Misuseor any others causes of damage
  3. Drops or falls
  4. Water damage: Being dropped in water, rain, fog or mist droplets, spilling liquid on the phone
  5. Other man-made damage

 

Notes

  1. You need to provide a clear photo or video showing the product problem/order/SKU number. Photos/videos should ideally be clear and focused, taken under good lighting conditions, and from a close to medium distance. This allows us to identify and verify the issue(s).
  2. Notification of Selectedcase.com is required before all returns. Please inform our sales manager in advance. He / She will give you a Return Merchandise Authorization (RMA) number, which should be marked clearly on the returning box. A box without RMA number is not acceptable.
  3. Returns should be made by mail postal service, no DHL, no UPS nor TNT. There must be a tracking number which could be followed on a related website. Otherwise, we’re not responsible for any duties on China’s side.
  4. We reserve the right to reject services that would void the warranty and return policy, or if the products are damaged by customer.
  5. The return shipping cost chart is for reference only. The actual price will vary depending on the country, region and shipping method. If you are not sure with the costs, please feel free to confirm with our sales manager.

Rate name

Conditions

Price

PO BOX Address Only (0-5KG)

0kg-5kg

$8-$35

PO BOX Address Only (5-10KG)

5kg-10kg

$35-$80

PO BOX Address Only (10-15KG)

10kg-15kg

$80-$105

PO BOX Address Only (15-22KG)

15kg-22kg

$105-$132

PO BOX Address Only (22KG+)

22kg+

Confirm with sales-manager

  1. For No Reason Return, you need to ensure that the items must be in new condition and with its original packaging. Opened boxes of products are not returnable.
  2. All returns will be checked by our technical team upon arrival. If the returned product cannot be repaired, Selectedcase will provide an alternative solution.

 

Return Information

 

Name: Kelly

Tel: 0086 13510416707

Add: 1st F, Building A,  No. 12 Jianye 2nd Road, ShiTanBu Village, Tangxia Town, Dongguan, Guangdong, China

 

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Client service

OUR CONTACTS:

0086 18370035690

sale@selectedcase.com

Room 605-19, Building 1, Meinian International Square, West of Nanhai Avenue, Zhaoshang Street, Nanshan District, Shenzhen

Delivery:

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RETUN POLICY:

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15 Days DOA Product Guarantee

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